Seamless Communication: Integrating Grandstream Wave with SuiteCRM
Enhance your SuiteCRM experience with the Grandstream Wave integration, which allows users to make effortless outbound calls while ensuring thorough call activity tracking and efficient follow-ups. Facilitated by Brainvire Infotech Pvt. Ltd, this integration revolutionizes how SuiteCRM users connect with their clients and prospects.
Effortless Outbound Calls
With Grandstream Wave, initiating outbound calls to leads, contacts, accounts, and prospects is seamless, eliminating any complications thanks to its user-friendly interface. This efficiency not only smoothens the communication process but also enhances productivity, allowing for quicker caller responses.
Comprehensive Call Tracking
Access full visibility into your call activities with detailed information such as call status, time, duration, and the associated account or contact details. This comprehensive data set ensures effective communication management.
Installation Steps:
- Install the Package: Access the Module Loader, upload the package, and enter your purchased License Key.
- Update and Rebuild: Perform a Repair and Rebuild, execute the given query, and return to the administration page.
- Configure Wave Redirect URI: Update the Wave Redirect URI under Wave Settings to finalize the setup.
Streamlined Communication
Handling calls through Grandstream Wave within SuiteCRM is straightforward. Initiate calls directly from within various CRM modules, using either the detailed or list view. This integration ensures every interaction is seamlessly documented for future reference.
Outbound Call Management
Insert the number for the outbound call and press the call button, which brings up a dialer pop-up in sync with Wave within the same suiteCRDeskspace. Once the call is received, users can enter and save a note for future reference.
Comprehensive Call Data
CRM users can delve into comprehensive call details through the ‘Activities’ module, which provides insight into start and end times, call durations, descriptions, and linked contacts or accounts.
This integration allows SuiteCRM users to manage their communications with minimal effort and maximum impact, paving the way for a more organized and effective communication strategy.
Explore More
Get started by exploring the Grandstream Wave integration today and transform your SuiteCRM calling workflows.