Empower your support and sales teams with precise visibility to the essential data, right when they need it the most. Introducing the perfect synergy – the Zendesk and SuiteCRM integration by Fanatical Labs, crafted to streamline your operations and bridge any gaps in efficiency.
Toggling between separate systems to gather customer data not only squanders valuable time and resources but can also lead to inefficiencies negatively impacting your sales and support workflow. Fanatically Zen is the solution to these challenges, effectively combining the top features of two industry-leading platforms: Zendesk and SuiteCRM.
Once you have installed Fanatically Zen, this state-of-the-art integration equips your sales, marketing, and support teams to seamlessly connect and quickly access relevant data. From delightfully viewing SuiteCRM details within Zendesk to accessing both public and private ticket comments within SuiteCRM, Fanatically Zen presents contextual data with zero extra effort from your team.
Visibility Like Never Before
Ensure your SuiteCRM users are constantly updated on customer issues to avoid surprises. Easily access all Zendesk tickets from specific contacts or accounts right within the SuiteCRM dashlet, aiding users in preventing potentially awkward situations by being prepared for priority issues before reaching out to customers.
The integration allows SuiteCRM users to view all correlated Zendesk tickets across contacts, leads, accounts, and opportunities directly within the platform – making cross-checking across platforms a thing of the past.
Empower Your Zendesk Agents
With Fanatically Zen, furnish your Zendesk agents with all relevant customer data straight from SuiteCRM without any hiccups. Agents can quickly see contact, account, and opportunity data related to customers and leverage these insights for improved communication via emails or customer chats.
Leverage the Professional or Ultimate versions to display custom fields and modules, such as support contracts, license keys, and other specifics, allowing Zendesk agents to support customers effectively without switching tabs.
Integratem Confidently with Flexible Sync Features
Do you wish to streamline workflows by creating contacts or triggering custom workflows based on Zendesk ticket updates? Maybe you’re interested in reporting Zendesk tickets through SuiteCRM? Fanatically Zen’s synchronization feature allows the smooth flow of Zendesk ticket, user, and organization data right into SuiteCRM, consistent with your custom needs. Learn more about our solutions here.
Fanatically Zen stands robust with the latest SuiteCRM and Zendesk APIs using a secure two-sided OAuth authentication method, offering you the reins over data handling and security. Try out the full capabilities of Fanatically Zen with a free 30-day trial. For any assistance, our team is ready to help you every step of the way.
Not using Zendesk yet? Start a trial today and see the difference an integrated platform can make in managing customer interactions.
Fanatical Labs, the innovative team behind SugarChimp, is dedicated to ensuring your success with consistent support and value-driven innovation. Transform your customer support strategy with SuiteCRM and Zendesk integration today for streamlined and empowered operations.