Enhance Communication in SuiteCRM with the RT Telephony and Twilio Integration

Unify your communications framework within SuiteCRM like never before! With the innovative RT Telephony add-on, powered by Twilio, your business can seamlessly make calls, send SMS chats, and even launch SMS campaigns directly from your CRM software. This not only enhances customer engagement but also significantly streamlines your workflows.

Why Suspend RT Telephony Development?

As we strive to maintain the high quality of our products and services, we have decided to suspend further development for RT Telephony. We will still provide support for the latest release for the foreseeable future while considering options that benefit both users and our development team. The plugin remains compatible with SuiteCRM v. 7.14.2

Key Features of RT Telephony

Effective communication is crucial for any business aiming to maximize potential sales and minimize support call loads. RT Telephony for SugarCRM offers a suite of features designed to optimize telephony services integration, including:

• SMS Conversations: Start SMS conversations with any contact, lead, or account as long as there is an associated phone number.
• Click to Call: Initiate calls from any ‘Phone’ field across modules like Leads, Contacts, or Accounts using your Twilio number or a personal number.
• Call Recordings: Enable call recording for each completed call, automatically attaching recordings to related records for easy access and reference.
• Popup Caller Identifications: Identify and display contact information in pop-ups when an incoming call matches an existing contact.
• SMS Campaigns and Templates: Create and run SMS campaigns with target lists and preconfigured templates.
• Call Routing: Set up alternative numbers for users to handle missed calls through rerouting based on predetermined conditions.
• Workflow Triggered SMS: Automate SMS sending based on specific workflow events.

Streamlining Workflows with Twilio

With Twilio’s call logging functionality, you can effortlessly record both inbound and outbound calls, tracking call details such as duration, date, and time. This feature allows easy management and organization of communication data right within SuiteCRM.

Seamless Integration with Online Meetings

Expanding beyond telephony, SuiteCRM users can organize and manage online meetings effectively using the Qlips-Meeting add-on. This facilitates scheduling and hosting meetings directly from SuiteCRM, inviting participants from various modules like Contacts and Leads.

We understand the importance of maintaining smooth communication channels in CRM environments. If you have questions or need assistance with RT Telephony, feel free to reach out at product.support@rolustech.com. For more information about our array of Suite solutions, visit our website.

Try RT Telephony Risk-Free

Explore the benefits of RT Telephony with a 30-day free trial. Visit our product page for pricing details and start transforming your SuiteCRM telephony today.