Enhance Your SuiteCRM with Twilio Call Extension: Seamlessly Integrate Communication

In the fast-paced world of customer relationship management, effective communication is key. SuiteCRM, a robust customer management platform, now offers an even more powerful communication solution with the Twilio Call Extension developed by Brainvire Infotech Pvt. Ltd. This extension transforms your CRM into a complete call center solution by adding features such as incoming and outgoing calls, call logging, call notifications, call notes, and more.

Streamline Your Workflow with Twilio Call Extension

Imagine initiating calls directly from your SuiteCRM dashboard, checking previous call history, and having every call automatically logged – all of this is possible with the Twilio Call Extension. It seamlessly integrates with Twilio’s Voice API, empowering your team to initiate and receive calls without leaving the CRM environment.

Key Features and Benefits

1. Outbound and Inbound Calls Made Easy

The Twilio Call Extension allows you to:

• Make outbound calls effortlessly using Twilio’s Voice API.
• Receive inbound calls directly in SuiteCRM and access caller information instantly.

2. Comprehensive Call Logging

Automatically log your call details. From call duration to timing and caller specifics, all vital information is recorded for future reference.

3. Click-to-Call Capability

With a single click, reach out to contacts, leads, or any phone number listed in your SuiteCRM. This feature not only saves time but ensures you never miss a client.

4. Optional Call Recording

For quality assessment and compliance, you have the option to record calls. This ensures that your customer service is consistently on point.

5. Customizable Settings

The plugin offers customizable settings, allowing you to tailor-call handling preferences and configure your Twilio account credentials to suit your specific business needs.

Leverage Twilio Call Extension for Optimal Performance

The Twilio Call Extension is designed to elevate SuiteCRM’s functionality. By integrating Twilio’s superior telephony capabilities, you streamline communication processes, resulting in improved efficiency and productivity across your organization. Explore the Twilio Call Extension for SuiteCRM today and transform your CRM into an efficient communications hub.

Experience The Simplest Way to Work™

Additionally, consider integrating Glances with SuiteCRM. It acts as a universal hub, combining all your favorite workplace apps for real-time customer insights and personal task management. Discover Glances applications here.

Whether you’re looking to enhance customer interactions or improve internal communication, the Twilio Call Extension and SuiteCRM together promise a seamless and efficient user experience.